Personal Information Protection jqk22

This Privacy Policy is an official document governing how the jqk22 platform handles the personal information of members and website visitors. By registering an account or using any service on jqk22, you acknowledge that you have read, understood and agreed to the terms set out in this policy.

This policy applies to all information collected through the jqk22.wine website, including the account registration process, deposits, withdrawals, use of online slots, live casino, sports betting and all interactions with our customer service team.

jqk22 operates under international licensing and complies with the data protection requirements set by the relevant regulatory bodies. We also take into account the principles of the Malaysian Personal Data Protection Act (PDPA) in handling data for members who are Malaysian users.

During the registration process and ongoing use of the jqk22 platform, we collect the following categories of information:

• Identity Information: Full name, identification card number (MyKad) or passport, date of birth, gender and nationality. This information is required for identity verification and compliance with anti-money laundering (AML) requirements.
• Contact Information: Email address, mobile phone number and, where applicable, residential address. This information is used for account-related communications and customer support.
• Financial Information: E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account, FPX online banking details and crypto wallet addresses (USDT, BTC, ETH) used for deposit and withdrawal transactions. Full bank card numbers are never stored by jqk22.
• Usage Data: Betting records, online slot and live casino game history, login records, IP address, device type and web browser used.
• Communications: Records of conversations with our 24/7 support team via live chat and email for quality control and dispute resolution purposes.

jqk22 uses the personal information collected solely for legitimate and necessary purposes, including:

• Verifying the identity of new members during account registration and the Know Your Customer (KYC) process required by our licensing regulator.
• Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency securely and accurately.
• Providing effective customer service through 24/7 support in Malay and English.
• Sending important account-related notifications, including transaction confirmations, password changes and security alerts.
• Meeting legal obligations and regulatory authority requirements, including reports related to suspicious financial activity.
• Analysing usage patterns in aggregate form (without identifying individuals) to improve jqk22 platform products and services.
• Preventing fraud, money laundering and platform misuse, including use by individuals under 21 years of age.

jqk22 understands that members' trust is our most valuable asset. We do not share, sell or disclose your personal information to any third party except in the following limited circumstances:

• Payment Processors: Approved payment gateway providers to enable deposit and withdrawal transactions to be carried out. They are bound by strict confidentiality agreements and only receive data required for those transactions.
• Game Software Providers: Selected game studios receive session data required to run games correctly. No full personal identity information is shared for this purpose.
• Regulatory Bodies: When required by law, jqk22 will disclose the necessary information to the relevant authorities in accordance with valid legal procedures.
• Security Technology Providers: Companies that assist us with fraud detection and cybersecurity, bound by data protection agreements.

In all of the above sharing situations, jqk22 ensures that the receiving party complies with data protection standards equal to or higher than those we practise.

The jqk22.wine website uses cookies and similar tracking technologies to improve your user experience. The following are the types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collect information about how visitors use our website in aggregate form to help us improve our services.
• Functionality Cookies: Allow the website to remember your preferences such as language settings and display preferences for future sessions.

You can control cookie settings through your web browser. Disabling certain cookies may affect the functionality of some jqk22 website features. Refer to your browser documentation for guidance on managing cookies.

jqk22 continuously invests in security infrastructure to ensure your data is protected at all times. The measures we practise include:

• 256-bit SSL/TLS encryption for all communications between your device and jqk22 servers.
• Two-Factor Authentication (2FA) system available for additional protection of member accounts.
• 24/7 account activity monitoring to detect any suspicious activity or unauthorised access attempts.
• Strict internal access controls — only specifically authorised staff may access member personal data, and only to the extent required by their job responsibilities.
• Regular security audits and penetration testing by independent third parties.
• Tested incident response protocols to ensure members are notified promptly should any data breach affecting their information occur.

jqk22 retains member personal information only for as long as it is needed for the purposes stated in this policy or as required by law and regulatory obligations. Generally:

• Active account data is retained for as long as your account remains active and has not been officially closed.
• Financial transaction records are retained for the period required under anti-money laundering laws, which is typically no less than five years after the transaction takes place.
• Customer support communication data is retained for a reasonable period for reference and dispute resolution purposes.
• Once an account is closed and the legal retention period has ended, jqk22 will securely delete or anonymise your data.

As a jqk22 member, you have the following rights regarding your personal information, subject to applicable legal requirements:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or incomplete, you have the right to request that we correct it.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to our data retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations as defined by law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.

To submit any of the above requests, please contact our customer service team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.

jqk22 services are exclusively for individuals who are 21 years of age or older. jqk22 does not knowingly collect or process personal information from individuals under the age of 21.

Our account registration process involves age verification based on identity documents (MyKad or passport). If we find that personal information of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the account in question.

Parents or guardians who believe their child has registered an account at jqk22 without their knowledge or consent are encouraged to contact our support team without delay.

jqk22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via a notice prominently displayed on the jqk22.wine website or by email to the address registered to your account.

The effective date of the latest version of this Privacy Policy will always be displayed at the top of this document. Your continued use of jqk22 services after being notified of changes is considered your acceptance of the updated Privacy Policy.

If you do not agree with the changes made, you have the right to close your account and stop using jqk22 services by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jqk22 handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the jqk22.wine website in Malay and English.
• Email: [email protected]

Our dedicated support team will assist you in a timely manner. For matters involving personal data rights, we recommend including sufficient account information so that we can verify your identity and process your request accurately.